Summary
TLDR: Microsoft is testing an AI tool as a virtual tech support agent for Xbox customers. The AI prototype uses generative AI to respond to user prompts and provide answers. This is the latest AI-powered project from Microsoft, with other initiatives in gaming and office tools.
Key Points
1. Xbox developer Microsoft is testing an artificial intelligence tool for customer support, using generative AI to respond to user prompts.
2. The AI prototype utilizes an animated character to provide answers to support topics, drawing imagery from Xbox’s video game library.
3. This project marks Microsoft’s latest AI-powered initiative, following the discontinuation of the Cortana digital assistant in 2023.